1. Introduction
VoterPlus respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how VoterPlus (VoterPlus, we, us, or our) collects, uses, stores, protects, discloses, and otherwise processes personal information when you visit our website, join our waitlist, create or use an account, participate in a political campaign, register as a voter, canvasser, politician, campaign manager, volunteer, or other user, complete a survey, participate in a virtual town hall, make a donation, communicate with us, or use any VoterPlus website, mobile application, portal, product, feature, or service.
By using VoterPlus, you acknowledge that you have read and understood this Privacy Policy. VoterPlus processes personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and applicable regulations, directives, and guidelines issued by the Nigeria Data Protection Commission.
2. About VoterPlus
VoterPlus is a digital campaign organisation and voter-engagement platform designed to help politicians, campaign managers, canvassers, and voters coordinate structured, transparent, and accountable grassroots campaigns. The platform may enable campaign management, canvasser recruitment, voter engagement, field monitoring, communications, surveys, virtual town halls, election-day participation records, and polling-unit result-sheet uploads.
Email: hello@votersplus.com
Registered entity: VOTERSPLUS CIVIC INITIATIVE CONCEPTS
Registered address: 39, Agalive Street, Asaba, Delta
Phone: +2347039595005
3. Scope of This Policy
This Policy applies to personal information processed through votersplus.com, VoterPlus mobile applications, politician and campaign-manager dashboards, canvasser portals, voter registration and engagement portals, waitlist and contact forms, virtual town halls, election surveys, donation pages, customer-support channels, and other services operated by or on behalf of VoterPlus. It does not govern independent websites, political parties, candidates, campaign organisations, payment processors, social-media platforms, or third-party applications with their own privacy policies.
4. Personal Information We Collect
Depending on your relationship with VoterPlus and the features you use, we may collect:
- Identity: full name, username, photograph, age or date of birth, gender where provided, NIN, PVC or VIN, identity-verification information, and identification-document details where required.
- Contact: email address, telephone number, residential or contact address, preferred communication channel, and messages sent to us.
- Electoral and location: state, LGA, ward, constituency, polling unit, voter-registration location, assigned campaign area, canvassing route, election type, accreditation, turnout, and participation information.
- Political and campaign-related: campaign membership, role, assignments, communications, survey responses, town-hall attendance, voluntarily expressed preferences, voter-contact records, and canvasser reviews or performance records.
- Campaign management: campaign history, availability, invitations, referral codes, progress, metrics, reports, uploaded photographs and documents, result-sheet images, and payment or reward records.
- Technical: IP address, browser and device type, operating system, device identifiers, app version, login times, referring website, accessed features, crash reports, network information, and security logs.
- Payment and rewards: payer or recipient name, amount, transaction reference, status, date, billing information, payout details, telephone number, network provider, and delivery status.
We request identity information only where reasonably necessary for a stated purpose. We do not use precise live location unless a relevant feature requires it and you receive appropriate notice or provide permission. VoterPlus does not ordinarily receive or store complete card numbers, card PINs, CVVs, or online-banking credentials. Paystack and other payment providers process payment information under their own policies.
Some features may collect information offline and synchronise it later. Temporary local information must be handled securely and only for authorised campaign activities. We may also receive information from authorised campaigns, canvassers, users who refer you with your knowledge, verification and payment providers, telecoms, analytics and security providers, public databases, and government agencies where legally authorised.
5. How We Collect Your Information
We collect information directly from you, through authorised canvassers or campaign managers, through online and offline forms, when you join a campaign, survey, or town hall, when you make a payment, when you contact support, automatically through cookies and logs, and from authorised third parties and public sources.
6. How We Use Personal Information
We use information to create and manage accounts; operate our services; provide campaign-management and voter-engagement tools; connect campaign participants; assign canvassers; register interested voters; verify identity; prevent duplicate or fraudulent registrations; track authorised referrals; synchronise offline records; monitor campaigns and performance; provide dashboards and analytics; send broadcasts and service messages; facilitate surveys and town halls; deliver rewards; record authorised election-day information; process payments, donations, refunds, and payouts; provide support; prevent fraud, misuse, impersonation, unauthorised access, and security threats; investigate complaints; comply with law; enforce our Terms of Service; improve and develop services; produce aggregated or anonymised statistics; and communicate updates where permitted. We will not use information for an incompatible purpose unless permitted by law or we obtain fresh consent.
7. Lawful Bases for Processing
Depending on the circumstances, we rely on consent; performance of a contract; compliance with legal obligations; legitimate interests such as security, fraud prevention, service improvement, support, and recordkeeping; public interest; or another lawful basis permitted by Nigerian law. You may withdraw consent at any time, without affecting processing that occurred lawfully before withdrawal. We balance legitimate interests against your rights and reasonable expectations.
8. Sensitive Personal Information
We may process sensitive information, including political opinions or affiliations and government-issued identification information. Safeguards may include specific consent, necessary collection only, restricted access, encryption, activity logging, enhanced authentication, retention limits, confidentiality obligations, and a data-protection impact assessment. Users must not collect political, identity, or voter information for intimidation, discrimination, vote buying, unlawful profiling, harassment, suppression, or any illegal purpose.
9. Campaign Organisations and User Responsibilities
Politicians, parties, campaign organisations, and campaign managers may determine why and how campaign information is collected. They may act as independent controllers, joint controllers with VoterPlus, or customers for whom VoterPlus acts as a processor. They must collect lawfully and transparently, provide notices, obtain consent where required, avoid excessive collection, limit access, use information only for declared lawful purposes, honour data-subject requests, protect credentials and records, and delete information when no lawful purpose remains. VoterPlus may suspend unlawful use.
10. When We Share Personal Information
We may share information with authorised campaign participants and trusted providers for hosting, storage, identity verification, payments, notifications, airtime delivery, support, virtual town halls, analytics, fraud detection, cybersecurity, databases, and professional advice. We may share information with Paystack, banks, card networks, government, regulators, and legal authorities where reasonably necessary to comply with law, respond to valid legal process, cooperate with an authorised investigation, protect users, or establish, exercise, or defend legal claims. Information may also be disclosed in a merger, acquisition, financing, restructuring, or sale, with appropriate confidentiality safeguards, or where you direct us or provide consent.
11. Publicly Visible Information
Public or shared areas may display campaign profiles, canvasser display names, photographs, polling units, ratings, reviews, service history, town-hall contributions, campaign announcements, and information you intentionally publish. Your NIN, VIN, private contact details, payment credentials, and non-public voter records will not be intentionally displayed publicly.
12. Automated Processing and Profiling
Automated systems may identify duplicate registrations, detect suspicious activity, organise geographic assignments, calculate performance metrics, recommend canvassers, personalise notifications, and produce aggregate reports. We will not make decisions with significant legal or similarly serious effects solely through automated processing unless permitted by law and accompanied by safeguards. Where applicable, you may request human review.
13. Election Data and Result-Sheet Uploads
Authorised users may upload publicly issued polling-unit result sheets or election-day observations. User-provided information may not be independently verified, does not replace official results declared by INEC or another legally authorised body, must not contain unnecessary personal information, and may be reviewed or retained for transparency, dispute resolution, research, or legal compliance. Do not upload fabricated, altered, misleading, illegally obtained, or confidential election material.
14. Cookies and Similar Technologies
We may use cookies, local storage, pixels, software development kits, and similar technologies to keep users signed in, remember preferences, secure accounts, measure performance, understand interactions, diagnose faults, prevent fraud, and improve functionality. These may include necessary, preference, analytics, and communication or marketing cookies. Where required, non-essential cookies are used only after consent. You can control cookies through our cookie-management tool or browser settings.
15. Communications and Marketing
We may send verification messages, security alerts, campaign updates, assignment notifications, election reminders, survey and town-hall invitations, reward updates, payment confirmations, service announcements, and support responses. Necessary service messages cannot be opted out of while your account remains active. You may unsubscribe from promotional email or SMS using the method provided or by contacting us. Essential account, transaction, legal, and security notices will still be sent.
16. Data Security
We use reasonable technical and organisational measures such as encryption, access controls, role-based permissions, secure authentication, audit logs, backups, monitoring, confidentiality requirements, vendor assessments, and incident-response procedures. No internet-based service is completely secure. Use a strong password, protect your credentials and devices, and notify us promptly of suspected unauthorised activity.
17. Personal Data Breaches
When we become aware of a breach, we assess its nature and likely consequences. We will notify the Nigeria Data Protection Commission and affected individuals where required by law and may contain the incident, preserve evidence, restore services, and reduce further harm. Report suspected breaches to hello@votersplus.com.
18. Data Retention
We retain information only as reasonably necessary to provide services, maintain campaign and transaction records, comply with legal, accounting, and regulatory obligations, investigate fraud or security incidents, resolve disputes, enforce agreements, and establish or defend legal claims. We consider legal requirements, account duration, sensitivity, risk of harm, unresolved matters, and whether anonymised information is sufficient. When no longer needed, we delete, anonymise, securely archive, or otherwise dispose of it.
19. International Data Transfers
Some providers may store or process information outside Nigeria. We take reasonable steps to ensure international transfers are lawful and protected through adequacy recognition, contractual data-protection clauses, consent where appropriate, or another lawful mechanism.
20. Your Data-Protection Rights
Subject to applicable law and exemptions, you may have rights to be informed, access, correct, delete, restrict, object, withdraw consent, object to direct marketing, request portability, request human review of certain automated decisions, lodge a complaint with the Nigeria Data Protection Commission, and seek a remedy.
To exercise your rights, email hello@votersplus.com with the subject Privacy Request. State your name, connected account, campaign, telephone, or email, the right you wish to exercise, and sufficient details to locate the information. We may verify your identity and respond within the period required by law. Rights are not absolute and may be limited where permitted, including for legal retention, protection of others, fraud prevention, or legal claims.
21. Deleting Your Account
You may request deletion through available account settings or by emailing hello@votersplus.com. Deletion may not immediately remove secure backups, financial records, fraud-prevention records, legally required information, records another organisation must retain, anonymised public contributions, or information connected to an unresolved complaint, investigation, or claim. Where complete deletion is not possible, we may restrict use or anonymise the information.
22. Childrens Privacy
VoterPlus is not intended for children under the age legally permitted to participate in the relevant service. Users must be at least 18 to register as voters, politicians, campaign managers, or canvassers unless a lawful youth-engagement feature states otherwise. We do not knowingly collect childrens information without a valid legal basis and, where required, parent or guardian consent. Contact hello@votersplus.com if you believe a child has provided information unlawfully.
23. Third-Party Links and Services
VoterPlus may link to campaign, party, social-media, payment, virtual-meeting, government, electoral, and other third-party services. We do not control independent third parties privacy practices. Review their policies before providing information.
24. Political Neutrality and Prohibited Uses
VoterPlus provides technology for campaign organisation and voter engagement. Unless expressly stated, VoterPlus does not endorse any candidate, party, ideology, or campaign.
Information obtained through VoterPlus must not be used for voter intimidation, suppression, unlawful discrimination, harassment, threats, vote buying, identity theft, impersonation, unauthorised sale of voter data, deceptive messaging, illegal surveillance, publishing private voter information, or any activity prohibited by electoral, criminal, communications, or data-protection law. We may investigate and suspend suspected prohibited conduct.
25. Changes to This Privacy Policy
We may update this Policy to reflect changes to services, laws, providers, security, or processing. For material changes, we may notify users through the website, application, email, SMS, or another appropriate method. The Last updated date indicates the latest revision. Continued use after an update means the updated Policy applies to subsequent processing, subject to consent required by law.
26. Complaints
Please contact us first about a privacy concern. We will make reasonable efforts to investigate and resolve it.
Email: hello@votersplus.com
Subject: Privacy Complaint
You also have the right to submit a complaint to the Nigeria Data Protection Commission through its official complaint channels.
27. Contact Us
For questions, requests, complaints, or concerns, contact:
VoterPlus Privacy Team
Email: hello@votersplus.com
Website: votersplus.com
Registered company name: VOTERSPLUS CIVIC INITIATIVE CONCEPTS
Registered address: 39, Agalive Street, Asaba, Delta
Phone: +2347039595005